1. Acceptance of Terms
By accessing CasaMax, you agree to comply with and be bound by these Terms of Service. These terms apply to all visitors, students, landlords, and agents who use the service. If you disagree with any part of the terms, you may not access the platform.
2. Landlord Provisions
Listing Accuracy
Landlords must provide truthful, accurate, and up-to-date information regarding property amenities, location, and pricing. Misleading listings will result in immediate account suspension.
Free Tier & Optional Subscriptions
Landlords receive complimentary access to basic platform features including property listing and tenant communication. Premium subscriptions are entirely optional and provide enhanced visibility, analytics, and priority support. Payments processed through Paynow for premium features are non-refundable once the service is activated.
Property Verification
Landlords agree to undergo a verification process, which may include providing deeds, ID, and utility bills. CasaMax reserves the right to reject any property that fails safety standards.
2.5 Agent Provisions
Agent Authorization
Agents act as intermediaries between landlords and students. Agents must have written authorization from property owners before listing any properties on CasaMax. Unauthorized listings will result in immediate account termination.
Commission & Fee Transparency
Agents must clearly disclose their commission rates and any additional fees to prospective tenants before any transaction. Hidden fees or misleading pricing will result in account suspension.
Professional Conduct
Agents are expected to maintain professional standards in all communications with students and landlords. Any reports of misconduct, harassment, or fraudulent activity will be investigated and may lead to permanent platform ban.
3. Student & User Conduct
Students using the platform for accommodation searches agree to:
- Use the platform only for legitimate housing inquiries and not for data scraping or harassment.
- Verify all property details in person before making payments. CasaMax is an information provider and does not hold security deposits.
3.5 Student Due Diligence Obligation
CasaMax verifies. You must also inspect.
Our verification process significantly reduces the risk of fraudulent or misrepresented listings. However, CasaMax does not guarantee the current condition, safety, or accuracy of any property after the date of our inspection. Property conditions, ownership, and landlord details may change. Students are expected to exercise their own independent judgement before entering into any rental agreement.
Specifically, students agree to:
- Physically visit any property before paying a deposit or signing a lease, regardless of its verification status on the platform.
- Independently confirm the landlord's identity and their authority over the property (title deed, lease, or utility bill in their name).
- Not pay any money to any person (landlord, agent, or third party) before physically viewing the property and confirming its condition.
- Exercise heightened caution with listings marked "Pending Verification" — these have been submitted by a CasaMax field agent but have not yet been reviewed and approved by our administrative team.
- Report suspicious listings via our contact page immediately. CasaMax investigates all reports and may delist properties or suspend accounts pending review.
For a practical checklist of what to do before renting, see our How Verification Works page.
4. Limitation of Liability
CasaMax is not responsible for any disputes, damages, or losses resulting from rental agreements made between students and landlords. We provide the connection; the legal contract of lease is solely between the two parties.
5. Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.