"Verified" means
we were there.
The CasaMax verification badge isn't automated. A real member of our team physically visits, confirms, and approves every listed property before that badge appears.
What our team checks
Every property goes through a six-step process before it's visible to students.
Landlord Identity
We confirm the landlord's national ID or passport, matching it against public records. Agents must also supply written authorisation from the property owner.
Property Ownership
We request proof of ownership — deeds, utility bills, or a lease agreement in the landlord's name. A listing cannot be approved if ownership is unverifiable.
Physical Address Confirmation
We confirm the listing address exists, is accessible, and matches the location shown in the app. Properties in listed locations that cannot be physically confirmed are rejected.
Photos Match Reality
Our team verifies that the photos submitted are of the actual property being listed — not stock images or photos of a different unit.
Condition & Safety
We assess whether the property is in a safe and habitable condition. Listings that pose clear safety risks (structural issues, lack of sanitation, security) are declined.
Admin Approval
A CasaMax administrator reviews all evidence collected and either approves the listing — adding the Verified badge — or rejects it with feedback to the landlord.
What each badge means
Every listing shows one of these states. Here's exactly what each one tells you.
CasaMax Verified
A CasaMax team member visited this property, confirmed the landlord's identity and ownership, and approved the listing. The contact details you unlock are real.
Pending Verification
This listing was submitted by a CasaMax agent and is currently awaiting admin review. We have not yet confirmed all details. Exercise additional caution and visit in person before committing.
Listed (Not Verified)
This listing has not yet been verified by our team. Details are as supplied by the landlord. Always conduct your own inspection before making any payment.
CasaMax verifies. You should inspect.
Our verification process significantly reduces the risk of fraudulent listings. However, CasaMax cannot guarantee the current condition of any property, or that all details remain accurate after verification. Properties change. Landlords change. Always do your own in-person checks before paying a deposit or signing a lease.
Your own due diligence checklist
Do these things before handing over any money.
Visit in person before you pay
Never pay a deposit or rent without physically viewing the room. Verified means we visited — you should too.
Confirm the landlord's identity
Ask to see the landlord's ID and a document confirming they own or have authority over the property (title deed, lease, or utility bill in their name).
Do not pay to strangers before viewing
Any landlord or agent asking for a deposit before you have seen the property in person is a red flag. Do not send money via EcoCash or bank transfer before viewing.
Get everything in writing
Agree on rent, included utilities, deposit amount, and lease duration in a written agreement signed by both parties before you move in.
Check the amenities yourself
Turn on the taps. Test the WiFi. Check that solar/borehole systems are operational. Do not assume anything listed is working unless you verify it on the day.
Report suspicious listings
If you find a listing you believe is fraudulent or inaccurate, report it immediately via our contact page. We investigate every report.